We collect different types of information depending on how you interact with us. Some you give us directly. Some we gather automatically. Here's the breakdown:

Information You Provide

When you sign up for our courses or contact us, you share information like your name, email address, phone number, and sometimes your educational background. We ask for this because we need it to provide our services and stay in touch with you about your learning journey.

• Contact details when you fill out forms or reach out to us
• Account information when you create a profile on our platform
• Payment information when you enroll in paid programs
• Educational background to help us tailor content appropriately
• Communication preferences so we don't bother you with stuff you don't want

Information We Collect Automatically

Like most websites, we collect technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this to improve the user experience and troubleshoot problems.

We use your information for practical reasons, not because we're curious about your life. Here's what we actually do with the data we collect:

• Deliver our educational programs and communicate about courses
• Process payments and send receipts or invoices
• Respond to your questions and provide customer support
• Send relevant updates about programs you've shown interest in
• Improve our website and educational content based on usage patterns
• Comply with legal obligations under Vietnamese law
• Prevent fraud and maintain security on our platform

We don't sell your personal information to third parties. We don't spam you with irrelevant marketing. If you're getting emails from us, it's because you signed up for something or we think you'd genuinely find the information useful.

Your data is stored on secure servers. We use industry-standard encryption and security measures to protect your information from unauthorized access, alteration, or destruction.

That said, no system is completely bulletproof. We do everything reasonably possible to keep your data safe, but we can't guarantee absolute security. If we detect any breach that affects your personal information, we'll notify you as required by Vietnamese law.

How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Here's a general timeline:

We share your information only when necessary and never for purposes beyond what we've told you about. Here's who might see your data:

• Service providers who help us run our platform (payment processors, email services, hosting providers)
• Educational partners if you're enrolled in co-branded or collaborative programs
• Legal authorities if required by Vietnamese law or to protect our rights
• Professional advisors (lawyers, accountants) under confidentiality obligations

All third parties we work with are required to keep your information confidential and use it only for the specific purposes we've authorized. We vet our partners carefully and don't work with anyone we wouldn't trust with our own data.

You have several rights regarding your personal information. These aren't just theoretical rights either. We've built processes to make sure you can actually exercise them:

Access and Correction

You can request a copy of the personal information we hold about you. If any of that information is inaccurate or outdated, you can ask us to correct it. Most of this you can do directly through your account settings.

Deletion

You can request that we delete your personal information. We'll do so unless we need to keep it for legal reasons (like tax records) or to complete services you've paid for. Once you complete a request, we'll delete your data within 30 days.

Data Portability

You can request your data in a structured, commonly used format that you can transfer to another service. We'll provide this in CSV or JSON format within 15 days of your request.

Restriction and Objection

You can object to certain types of processing or ask us to restrict how we use your information. For example, you might want us to stop using your data for marketing while still maintaining your course access.

We use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you and remember your preferences. Some are essential for the site to work. Others help us understand how you use the site so we can make it better.

• Essential cookies that make the website function properly
• Analytics cookies that show us which pages are popular and where people get stuck
• Preference cookies that remember your settings and language choices
• Marketing cookies that help us show relevant content

You can control cookies through your browser settings. Blocking all cookies might break some site functionality, but you're free to do it. Most browsers let you block third-party cookies while allowing first-party ones, which is a reasonable middle ground.

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't provide us with any personal information. If we discover we've collected information from someone under 16, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at info@api-glow.com.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised the policy. We encourage you to review it periodically, especially before providing new personal information.

If you continue using our services after we post changes, that means you accept the updated policy. If you don't agree with changes, you can close your account before they take effect.

As a business operating in Vietnam, we comply with the Law on Cybersecurity (2018) and Decree 13/2023/ND-CP on personal data protection. This includes requirements for data localization, user consent, and data breach notification.

We maintain data processing records and conduct regular security assessments as required by Vietnamese regulations. Our practices align with both local requirements and international standards where applicable.